Contact Us

📧 Email Support

The best way to reach me is by email:

• Email: info@solowear.shop
• Response Time: Within 24 hours (usually much faster)
• Business Hours: Monday-Friday, 9 AM - 6 PM EST

I check emails regularly and will get back to you as soon as possible, even outside business hours.

❓ What You Can Contact Me About

• Order Questions: Status updates, shipping info, tracking issues
• Product Inquiries: Sizing, materials, design questions
• Returns & Exchanges: Need to return or exchange something?
• Custom Requests: Looking for something specific?
• Technical Issues: Problems with the website or checkout
• General Questions: Anything else about Solowear

📦 Order Support

For order-related questions, please include:

• Your order number (if you have it)
• Email address used for the order
• Brief description of your question or issue

This helps me find your order quickly and provide better assistance.

🔄 Returns & Exchanges

Need to return or exchange something? Email me with:

• Order number
• Item(s) you want to return/exchange
• Reason for return (helps me improve)
• Photos if there's a quality issue

I'll send you a return authorization and prepaid shipping label for US orders.

⏰ Response Times

When you can expect to hear back:

• Monday-Friday (9 AM - 6 PM EST): Usually within 2-4 hours
• Evenings & Weekends: Within 24 hours
• Holidays: May take up to 48 hours

I aim to respond as quickly as possible, but please allow up to 24 hours for a complete response.

💡 Before You Email

You might find your answer faster by checking:

• FAQ Page - Common questions about shipping, returns, sizing
• Order Confirmation Email - Contains tracking info and order details
• Product Pages - Size charts, material info, care instructions

🚀 Quick Contact

Ready to get in touch? Click the button below to send me an email:

Send Email

Or just send an email directly to info@solowear.shop