Frequently Asked Questions
We're here to help! Find answers to the most common questions about shopping with Solowear.
🚚 Shipping Information
How long does shipping take within the USA?
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
- Orders are typically processed within 1-3 business days before shipping
Do you ship internationally?
- Canada: 7-14 business days
- Europe: 10-20 business days
- Australia/New Zealand: 12-25 business days
- Rest of World: 10-30 business days
- International orders may be subject to customs duties and taxes
How much does shipping cost?
- Shipping costs calculated at checkout based on location and method
- Free standard shipping on orders over $75 within the USA
Can I track my order?
- Yes! You'll receive a tracking number via email once your order ships
- Track your package through our shipping partners or order tracking page
📏 Sizing Guide
How do I find my size?
- Each product page includes a detailed size chart
- Measure yourself and compare to our size guide
- Our sizes typically run true to standard US sizing
What if I'm between sizes?
- Generally recommend sizing up for comfort
- Check specific product descriptions for fit recommendations
Do you offer plus sizes?
- Yes! Many products available in extended sizes
- Check individual product pages for available size ranges
🔄 Returns & Exchanges
What is your return policy?
- Return Window: 30 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags
- Process: Contact us for return authorization and prepaid label
- Refund: Full refund within 5-10 business days after we receive return
Can I exchange an item?
- Yes! Free exchanges for different sizes or colors within 30 days
- Contact customer service to arrange exchange
What items cannot be returned?
- Underwear and intimate apparel
- Swimwear
- Custom or personalized items
- Items marked as 'Final Sale'
Who pays for return shipping?
- Free return shipping labels for USA returns
- International customers pay return shipping (unless item defective/incorrect)
💳 Payment & Orders
What payment methods do you accept?
- All major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment information secure?
- Yes! Industry-standard SSL encryption protects your information
- We never store credit card details on our servers
Can I modify or cancel my order?
- Orders can be modified/cancelled within 1 hour of placement
- Contact us immediately for any changes needed
🎨 Product Information
How should I care for my items?
- Machine wash cold with like colors
- Use mild detergent
- Tumble dry low or hang dry
- Avoid bleach and fabric softeners
- Check individual care labels for specific instructions
Are your products ethically made?
- Yes! We partner with Printify
- Certified production facilities with high standards
- Worker safety, fair wages, and environmental responsibility
What materials do you use?
- High-quality materials including organic cotton
- Recycled polyester and sustainable blends
- Specific material info available on each product page
📞 Customer Service
How can I contact customer service?
- Email: info@solowear.shop
- Live Chat: Available on website during business hours
- Response Time: Typically within 24 hours
What are your business hours?
- Monday through Friday, 9 AM to 6 PM EST
- Closed on major holidays
🌟 Still Have Questions?
Can't find what you're looking for? We're here to help!